FAQs

Frequently Asked Questions

1. What materials are your jewelry pieces made of?

We use high-quality 316L stainless steel for all our pieces. It’s hypoallergenic, waterproof, and non-tarnish, so your jewelry stays looking fresh without irritating your skin.

2. Are your pieces safe for sensitive skin?

Absolutely! Our jewelry is made from hypoallergenic 316L stainless steel, making it perfect for those with sensitive skin. You can wear it every day without worrying about irritation.

3. Are your pieces waterproof?

Yep! You can wear your jewelry every day, even in the rain or when washing your hands. It’s built to last.

4. How do I care for my jewelry?

To keep your pieces looking their best, store them in a cool, dry place when you’re not wearing them. Just avoid contact with harsh chemicals, lotions, and perfumes. Plus, we’ve got you covered with a 180-day tarnish-free guarantee!

5. How long will it take to get my order?

  • Ready-to-ship items: Your order will ship within 1-3 business days.
  • Custom orders: Processing takes 7-10 business days, and once your order is ready, we’ll ship it out and send you tracking info so you can follow along.

6. What are your shipping options?

United States

  • Free Standard Shipping: 4-7 business days
  • Expedited Shipping: 2-3 business days

International Orders
Shipping times vary based on your location, typically adding 4-8 business days to the delivery window.

You’ll be kept in the loop with email updates every step of the way, and you can always track your order on our Tracking Page.

7. Can I return or exchange my jewelry?

  • Custom items: Since they’re personalized just for you, custom pieces are only eligible for exchange or store credit.
  •  Non-custom items: You can return new, unworn items within 30 days of delivery.

8. What sizes are your jewelry pieces?

We’ve got a range of sizes to ensure the perfect fit for necklaces, bracelets, and rings. Not sure what size to pick? Get in touch, and we’ll help you choose the right one.

9. How do I track my order?

Once your order ships, we’ll send you tracking info. You can also check the status anytime using our Track Order page.

10. Can I include a special message with my order?

Yes! During checkout, you can add a special note or gift message. It’s the perfect touch for sending love to someone special.

11. Do you offer gift wrapping?

We don’t offer gift wrapping, but don’t worry—each piece comes beautifully packaged and ready to gift in our signature boxes.

12. Are you available for custom requests?

All our items are custom! If you have a design in mind, just reach out. We’d love to work with you to bring your ideas to life.

13. Do you ship internationally?

Yes, we do! We offer international shipping to select countries. Shipping times and rates depend on where you’re located, so check out our shipping policy for the full details.

14. How do I use a discount code?

It’s simple! Enter your discount code during checkout, and we’ll apply it to your order total.

15. What should I do if I need help with my order?

No problem! If you have any questions or need assistance, reach out to us at support@camdencustoms.com. We’re here to help!